Guides
Step-by-step instructions to help you get the most out of Swim Club Connect
For volunteers On the Pool Deck
Everything you need to run a meet — written for people doing it for the first time.
Starting races
Open the meet, run each heat, assign lanes and close it off at the end — the race starter's job from beginning to end.
Keeping time
Time a lane from your own phone. Your time locks to the starter's clock, so a late start won't spoil the result.
Marshalling swimmers
Get swimmers seated in heat and lane order before they race. No passcode needed — the heat sheets are on your phone already.
Setting up the start beep
Connect the race starter's phone to your club's speakers, by cable or Bluetooth, so the start is heard at the blocks.
For parents & swimmers Joining & Participating
Everything for getting your swimmer set up and involved — from joining the club through registering, meets, and results.
Downloading the app & joining your club
Get the app, create your account, and connect to your swim club so you can start registering your swimmer.
Creating & updating your swimmer's profile
Add your swimmer's details — name, date of birth, and more — and keep them up to date as things change.
Registering for Club Membership
Step-by-step guide to register your swimmers for the swimming season. Select membership packages, add swimmers, and pay securely online.
Queensland · now livePaying with a Play On! Voucher
Put up to $200 of Queensland Government funding toward this season's membership. Most of it happens before you even open the app.
Shopping in the Club Store
Browse and purchase team merchandise through your club's online store. Customize items with names and complete secure checkout.
Viewing Registration & Payment History
Access all your family's swimming club transactions. Download receipts, check payment status, and track your swimming expenses.
Nominating for a swim meet
Nominate for events, check what your swimmer is entered in, and understand why an event might be closed to them.
Viewing swimmer results & PBs
See times as they happen on the night, and track a swimmer's progress across the season.
Swimming at more than one club
Add a second club and switch between them in a tap — for families split across clubs or swimmers moving up to high school.
For club admins Setting Up Your Club
Get your club created and set up registrations, dues and payments.
Creating your club
Set up your swim club in minutes and start inviting members.
9 guidesRegistrations & payments
A set of guides covering membership dues, your club store, manual registrations, Stripe setup, and payment reporting — plus what parents see when they register and shop.
Queensland · now livePlay On! vouchers
How Queensland's Play On! Sports Vouchers work at checkout — up to $200 off membership fees, what families do, and how your club claims it back.
For club admins Club Nights & Meets
Build meets, control who can enter, and set up relays.
Setting up your first meet
Create meet events, accept nominations, marshall swimmers and run races.
Roles & passcodes
Who needs to switch roles and who doesn't. Parents and timekeepers need no passcode at all.
Messaging a meet
Send a message to everyone invited to a meet — handy for late changes and weather calls.
Relays
Build relay teams by hand or let the app draw even teams, set the number of legs, and assign lanes.
Qualifying times
Require a time in one event before a swimmer can enter another — the usual way clubs move swimmers up distances.
Volunteer roster
Start from the example roster, set how many people each job needs, and let parents claim their own spots.
For club admins Points, Results & Awards
Three season pointscores calculated from your meet results: most improved on personal bests, age champions on placings, and fastest swimmers per event.
Personal best points
Award points for every swim, with more for beating personal bests — ideal for most-improved awards.
Placing points
Season-long points for placings in each age group — crown your club's age champions.
Fastest times
Find your fastest swimmers by event, age group and gender, and export results for presentation nights.
Where to start
New club? Begin with Creating your club, then set up your dues and store. You don't need a payment account to get going.
New volunteer? Keeping time will have you ready for your first meet — nothing to set up, nothing to learn beforehand. Running the meet yourself? Start with Starting races.
Parent or swimmer? Head to Using the app — you only need the first guide to get started.
Need help?
We're adding guides regularly. If the one you need isn't here yet, get in touch and we'll help you directly.
- Contact form: swimclubconnect.com/contact-us
- Email: ad***@*************ct.com
- Facebook: facebook.com/swimclubconnect — video tutorials and community support
Please include your club name and what you're trying to do.