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Viewing Registration & Payment History - Swim Club Connect

Registration & Payment History

Track all your swimming club transactions and download receipts

What You'll Accomplish

You'll learn how to view all your family's swimming club transactions, including season registrations and store purchases. You'll be able to download receipts, check payment status, and get help with any payment issues - all in one convenient place.

💡 What's Included in Your History?
Your payment history shows everything: season registrations for your swimmers, club store purchases, optional items bought during registration, and all payment details. Think of it as your complete swimming club financial record.

Before You Start

⚠️ What You'll Need:
• The Swim Club Connect app with your account logged in
• Previous registrations or purchases to view
• Your email address for receipt downloads
• Order/registration IDs if you need specific transaction help

This section helps you:

  • View all transactions: Both registrations and store purchases in one place
  • Download receipts: For tax purposes, employer reimbursement, or records
  • Check payment status: See if payments are pending, completed, or failed
  • Get transaction details: Review what was purchased and when
  • Contact support: Get help with specific payment issues

Viewing Your Payment History

Access Your Payment History

Find all your swimming club financial transactions in one place.

  1. Open the Swim Club Connect app
  2. Go to Settings at the bottom of the screen
  3. Look for Payment History or My Transactions
  4. Tap to view your complete transaction history
[Screenshot: Settings menu showing Payment History option]
Can't Find Payment History?
If you don't see this option, you might not have made any payments yet, or this feature may still be rolling out. Contact support if you've made payments but can't access your history.

Understanding Your Transaction List

Learn what information is shown for each payment.

  1. Transactions are listed with the most recent first
  2. Each transaction shows:
    • Transaction type (Registration or Store Purchase)
    • Date and amount
    • Payment status
    • Brief description
  3. Use different icons to quickly identify transaction types
[Screenshot: Payment history list showing various transaction types]
🏊
2025 Swimming Season Registration
15 February 2025
Completed $280.00
Jessica Smith Michael Smith
🛒
Club Store Purchase
20 February 2025
Completed $67.50
Items: Team caps (2x), Club t-shirt (1x)

Filter and Search Your Transactions

Find specific payments quickly using filters and search.

  1. Use the filter options to narrow down your view
  2. Filter by:
    • Transaction type (Registration, Store, All)
    • Date range (This year, Last 6 months, Custom)
    • Payment status (Completed, Pending, Failed)
    • Specific swimmer (if registrations)
  3. Use the search box to find specific transactions
  4. Clear filters to see everything again
[Screenshot: Filter interface with dropdown menus and search box]

Filter Your Transactions

View Summary Statistics

See overall spending and transaction summaries.

  1. At the top of your history, you'll see summary statistics
  2. View totals for:
    • Total spent this year
    • Number of transactions
    • Active registrations
    • Recent purchases
  3. Use this for budgeting and expense tracking
[Screenshot: Summary statistics dashboard at top of history page]

Your Swimming Expenses Summary

$847.50
Total Spent This Year
12
Total Transactions
2
Active Registrations
$67.50
Recent Purchases

Understanding Transaction Details

View Complete Transaction Details

Get comprehensive information about any payment.

  1. Tap on any transaction in your history list
  2. You'll see a detailed breakdown including:
    • Complete payment breakdown
    • Items purchased or swimmers registered
    • Payment method used
    • Transaction ID and reference numbers
    • Processing fees and taxes
  3. This page also shows available actions like downloading receipts
[Screenshot: Detailed transaction view showing complete breakdown]

Registration Transaction Details

See everything about your season registrations.

  1. Registration details include:
    • Which swimmers were registered
    • Season period and membership type
    • Base registration costs
    • Any additional items purchased
    • Platform fees and total amount
  2. You can also see the registration status for each swimmer
[Screenshot: Registration detail page showing swimmers and costs]
🏊
2025 Swimming Season Registration
Registration ID: B8F4A12C
Active
Season Period: 1 Jan 2025 - 31 Dec 2025
Swimmers: Jessica Smith, Michael Smith
Club Dues: $280.00
Additional Items: $30.00
Platform Fee: $10.85
Total Paid: $320.85

Store Purchase Details

Review club store orders and items purchased.

  1. Store purchase details show:
    • Each item purchased with quantities
    • Personalization details (names, numbers)
    • Individual and total prices
    • Collection status and instructions
  2. You can track whether items are ready for collection
[Screenshot: Store purchase detail showing items and personalization]
🛒
Club Store Purchase
Order ID: ST7439BC
Ready for Collection
2x Team Swimming Caps: $30.00
Personalization (J.SMITH, M.SMITH): $10.00
1x Club T-Shirt (Medium): $25.00
Platform Fee: $2.28
Total Paid: $67.28

Understanding Payment Status

Learn what different payment statuses mean and what to do.

  1. Completed: Payment successful, registration/order active
  2. Pending: Payment being processed, usually resolves within 24 hours
  3. Failed: Payment unsuccessful, may need to retry or contact support
  4. Refunded: Payment was returned to your card
[Screenshot: Different status badges and their meanings]
⚠️ Payment Failed?
If you see a failed payment, this might be due to insufficient funds, an expired card, or a temporary bank issue. You can try paying again or contact support for help resolving the issue.

Receipts and Downloads

Download Individual Receipts

Get PDF receipts for any transaction for your records.

  1. From any transaction detail page, look for Download Receipt
  2. Tap to generate and download a PDF receipt
  3. The receipt includes:
    • Your club's official details
    • Complete transaction breakdown
    • Payment method and date
    • Transaction reference numbers
  4. Save to your phone or email to yourself
[Screenshot: Receipt download button and generated PDF preview]
💡 Tip: Download receipts as you go rather than waiting until tax time — it's much quicker to grab one right after a payment than to hunt through months of history later.

Downloading Several Receipts at Once

Getting ready for tax time or an employer reimbursement claim? You can pull receipts for a specific period rather than downloading them one at a time as you go.

  1. Go back to your main Payment History list
  2. Use the date range filter to narrow the list to the period you need (e.g. a full financial year)
  3. Open each transaction in that range and download its receipt
[Screenshot: Date range filter applied to payment history, narrowed to a full financial year]

Getting Help with a Payment Issue

If something in your history doesn't look right — a missing transaction, an incorrect amount, or a failed payment that's still showing as pending — don't try to fix it yourself.

  1. Open the transaction in question and note its reference number (registration or order ID)
  2. Contact support with that reference number and a description of the issue
  3. Most payment issues are resolved within a few business days
⚠️ Don't See a Payment You Made?
First check you're looking at the right club, if you're linked to more than one. If it's still missing, contact support with the date and amount — don't try to pay again until it's confirmed.

Common Questions

Why does a recent payment show as "Pending"?
Card payments are usually confirmed within a few minutes, but some card types or bank transfers can take up to 24 hours to clear. If a payment is still pending after a full day, contact support.
Can I get a receipt for a payment from last season?
Yes — your full history isn't limited to the current season. Use the date range filter to go back as far as you need, then download the receipt from that transaction's detail page.
The amount on my receipt looks wrong. What should I do?
Open the transaction detail page and check the full breakdown — the total usually includes a platform fee on top of club dues or store items, which can be easy to miss at a glance. If it still looks wrong, contact support with the transaction reference number.
Can I see payments for a swimmer who's no longer registered?
Yes — your payment history keeps every past transaction, even after a swimmer's registration ends or they leave the club. Nothing is removed from your records.
Who can see my family's payment history?
You can see your own family's transactions. Your club's administrators can see that a payment was made and its status, for their own records and reconciliation, but not your card details — those are handled securely by Stripe and never stored by the club.

Need Help?

If you need assistance with a transaction or receipt:

  • In the app: Settings → Help & Support → Contact Support
  • Email: ad***@*************ct.com
  • Club Admin: Contact your club's administrators through the app
  • Include: The transaction reference number, date, and a description of the issue
✅ All Your Records, In One Place
Whether it's a season registration from last year or a cap you bought last week, your complete payment history is always available in the app — no need to dig through old emails for a receipt.