Registering for Club Membership

What You'll Accomplish

You'll register your swimmers for the club's current season and pay the membership fees online. By the end of this process, your swimmers will be officially registered and you'll have confirmation of payment.

Before You Start

Make sure you have:

• App access: You're logged into the Swim Club Connect app
• Club membership: You've already joined your swimming club in the app
• Swimmers added: Your children's swimming profiles are set up
• Payment method: A credit/debit card ready for secure online payment

Step-by-Step Registration Process

Start Registration

Find and begin the registration process for the current season.

1. Open the Swim Club Connect app
2. Tap the MY CLUB tab at the bottom right of the screen
3. Tap the MEMBER REGISTRATION section to start the registration process

Can't Find Registration?
If you don't see registration options, it might mean registration isn't open yet, or you may need to contact your club administrator. The registration periods are controlled by your club.

Choose Your Membership Package

Select the registration option that's right for your family.

1. You'll see available membership packages (like "2025 Swimming Season")
2. Each package shows:
   • Season name and description
   • Start and end dates
   • Pricing structure
3. Tap on the package you want. In the example below there is only one package

Understanding Pricing

You might see one of these pricing structures:

Pricing Type	How It Works	Example
Flat Rate	Same price per swimmer	$150 per swimmer
Family Discounts	Lower cost per swimmer for larger families	1st swimmer $150, 2nd swimmer $140, 3rd+ $130

Enter Your Contact Details

Provide your contact information for registration records and confirmations.

1. Your name and email will likely be pre-filled from your account
2. Add or update your phone number (optional but recommended)
3. Double-check that your email address is correct - this is where confirmations will be sent
4. Tap Next to continue

📧 Email is Important!
Make sure your email address is correct. You'll receive important registration confirmations, payment receipts, and season updates at this address.

Select Your Swimmers

Choose which of your swimmers you want to register for this season.

1. You'll see all the swimmers in your account
2. Tap to select each swimmer you want to register
3. Selected swimmers will be highlighted in orange
4. You can register as many or as few swimmers as you want
5. Tap Next when you've selected everyone

Add Optional Items (If Available)

Browse and add team merchandise or equipment to your order.

1. If your club offers team items, you'll see them listed here
2. Items might include swimming caps, t-shirts, training equipment
3. For each item you want:
   • Use the + and - buttons to set quantity
   • Add personalisation if offered (like names on caps)
   • See the price update automatically
4. Skip items you don't want by leaving quantity at 0
5. Tap Next to continue

Team Swimming Cap

Official club cap with logo - silicone material

Personalisation: "JESSICA" on 1st cap, "MICHAEL" on 2nd cap

-

2

+

What are Optional Items?
These are team merchandise or equipment your club offers. They're completely optional - you can register without buying anything extra. It's just convenient to get everything in one order.

Review Your Registration

Check all the details before proceeding to payment.

1. Review the membership package you selected
2. Confirm your registered swimmers are correct
3. Check any optional items and personalization
4. Review the payment breakdown
5. Make sure your contact details are accurate
6. Tap Proceed to Payment when everything looks right

Payment Summary

Club Dues (2 swimmers)	$250.00
Team Swimming Caps (2x)	$30.00
Personalisation	$10.00
Club T-Shirt (2x)	$45.00
Platform Fee	$10.02
Total	$345.01

Complete Payment

Pay securely using your credit or debit card.

1. You'll be taken to a secure payment screen powered by Stripe
2. Enter your card details:
   • Card number
   • Expiry date (MM/YY)
   • Security code (CVC)
   • Cardholder name
3. The final amount will be calculated based on your card type
4. Tap Pay Now to complete your registration

💳 About Payment Fees:
A small processing fee is added based on your card type. Australian cards typically have lower fees than international cards. The exact amount is shown before you confirm payment.

Registration Complete!

Congratulations! Your swimmers are now registered for the season.

1. You'll see a confirmation screen with your registration details
2. A confirmation email will be sent to your email address
3. Your registration ID will be shown (save this for your records)
4. You can now tap Done to return to the app

What Happens Next?

• Confirmation Email: You'll receive a detailed confirmation within a few minutes
• Payment Processing: Your payment is processed immediately and securely
• Club Notification: Your club administrators are automatically notified of your registration
• Season Updates: You'll start receiving notifications about meets, training, and club events
• Item Collection: If you purchased team items, your club will arrange collection details

Common Questions

Need Help?

If you need assistance with registration:

• In the app: Settings → Help & Support → Contact Support
• Email: su*****@*************ct.com
• Club Admin: Contact your club's administrators through the app
• Include: Your name, club name, and description of the issue