Stripe Connect: Get Started with Payments
A complete guide to setting up and managing payments for your swim club
What is Stripe Connect?
Stripe Connect is a payment platform that allows your swim club to securely accept payments from members. With Stripe Connect integrated into the Swim Club Connect app, you can effortlessly manage all your club's financial transactions.
Collect Membership Fees
Process membership fees directly through the app
Event Payments
Easily handle payments for events and competitions
Recurring Billing
Set up automatic payments for regular fees
Direct Deposits
Receive funds directly to your club's bank account
Setting Up Your Stripe Connect Account
Follow these steps to set up Stripe Connect for your swim club:
1 Navigate to Manage Payments
- Open the Swim Club Connect app
- Switch to the 'Club Admin' role
- Tap the the gear icon ⚙️ to bring up the Settings screen
- Scroll down to the Payments sections and tap on Manage Stripe Connect
- Tap Set Up Stripe Connect
2 Initiate Stripe Connect Setup
- Tap the "Set Up Stripe Connect" button
- The app will create a Stripe Connect account for your club
- You'll be redirected to Stripe's website to complete the onboarding process
Note: Make sure you're authorized to set up payments on behalf of your club before beginning this process.
3 Complete Stripe's Onboarding Process
During the Stripe onboarding process, you'll need to provide the following information:
Business Information
- Your club's legal name
- Business type (typically "Non-profit" or "Unincorporated association")
- Business address
- Website (if applicable)
- Contact phone number
- Club representative's details
Banking Information
- Your club's bank account details
- BSB number
- Account number
- Account holder name
Identity Verification
As the club representative, you'll need to verify your identity by providing:
- Your full name
- Date of birth
- Home address
- Tax file number
- A photo of your government ID (driver's license or passport)
Legal Terms
Review and accept Stripe's terms of service to finalize your account setup.
4 Return to the App
After completing Stripe's onboarding process:
- You'll be redirected back to the Swim Club Connect app
- The app will verify your Stripe Connect account status
- You'll see confirmation that your account is active
Managing Your Stripe Connect Account
Viewing Payment Capabilities
Once your account is active, you can view your payment capabilities:
- Card Payments: Status of your ability to accept credit/debit cards
- Transfers: Status of your ability to receive funds to your bank account
Stripe Dashboard
For detailed account management:
- Tap "Open Stripe Dashboard" from your club's payment settings
- Sign in to Stripe using the email associated with your account
- Access comprehensive reporting, transaction history, and account settings
Payment Settings
Configure your payment options within the app:
- Go to Payment Settings
- Set up fee structures
- Configure payment methods
- Customize payment notifications
Important Information
- Processing Fees: Stripe typically charges 2.9% + 30¢ per transaction
- Payout Schedule: Funds are typically deposited to your account within 2 business days
- Support: For payment-related issues, contact Stripe support directly through their dashboard
Troubleshooting
Incomplete Onboarding
If you see "Onboarding Not Completed" status:
- Tap "Continue Onboarding"
- Complete any remaining steps in the Stripe onboarding process
- Return to the app to verify your status
Additional Requirements
If you see "Additional Requirements Needed":
- Review the list of requirements displayed
- Tap "Complete Requirements"
- Provide any additional information requested by Stripe
- Return to the app to confirm your updated status
Disconnecting Your Stripe Account
To disconnect your Stripe account from the app:
- Go to Payment Settings
- Scroll to the bottom of the page
- Tap "Delete Account"
- Confirm your decision
Note: Disconnecting your account will prevent you from accepting new payments, but any pending payouts will still be processed.
Need Help?
If you need assistance with your Stripe Connect setup:
- Email su*****@*************ct.com
- Visit our help center at help.swimclubconnect.com
- Contact Stripe Support directly for payment processing issues